Meeky Cart Privacy Policy

1. Introduction

Welcome to Meeky Cart.

Meeky Cart is operated primarily from South Africa by Meeky Store, Registration Number 2024/410471, with its principal business address at 16 Boschendal Street, Sandton, Gauteng, 2196, South Africa, together with associated entities, offices, branches, service providers, and business operations in other jurisdictions.

This Privacy Policy explains how Meeky Cart collects, uses, processes, stores, protects, and discloses personal information when you access or use our website, online store, mobile applications, customer accounts, payment services, digital services, telecommunications-related services, gift card services, voucher services, affiliate programme, customer support channels, promotions, and any other products or services offered by Meeky Cart.

For purposes of this Privacy Policy, all such websites, applications, systems, services, and related functionality are collectively referred to as the “Platform” or “Services.”

We recognise that privacy and the responsible handling of personal information are important to our customers, business partners, affiliates, suppliers, and other users. We therefore seek to process personal information responsibly, transparently, and in accordance with applicable privacy and data-protection laws.

Depending on where you are located and which service you use, different privacy laws may apply. These may include, where applicable, the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa, the Electronic Communications and Transactions Act, applicable consumer-protection legislation, the UK GDPR, the Data Protection Act 2018, the EU GDPR, applicable United States federal and state privacy laws, and other applicable data-protection requirements.

By accessing or using Meeky Cart, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent to particular processing activities, we will obtain that consent separately.

2. Who We Are

The primary operating entity for Meeky Cart in South Africa is:

General Contact Email: info@meekycart.com

References in this Privacy Policy to “Meeky Cart,” “Meeky Store,” “we,” “us,” or “our” refer to the relevant Meeky Cart operating entity responsible for the particular service, transaction, or processing activity.

Because Meeky Cart operates across multiple jurisdictions and provides different categories of services, the entity responsible for processing your information may differ depending on your location, the service you use, and the nature of your transaction.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

• The Meeky Cart website;
• Meeky Cart customer accounts;
• Online purchases;
• Product orders;
• Order fulfillment and delivery services;
• Mobile applications;
• Phone unlocking services;
• eSIM sales and activation-related services;
• Gift card services;
• Reloadable Visa card services;
• Voucher services;
• Affiliate programmes;
• Loyalty and rewards programmes;
• Promotional campaigns;
• Customer support;
• Email communications;
• SMS and other electronic communications;
• Marketing activities;
• Payment processing;
• Fraud prevention and security systems;
• Account registration;
• Reviews and user-generated content;
• Business and supplier relationships;
• Affiliate and partner relationships;
• Recruitment or business enquiries where applicable;
• Cookies and similar technologies; and
• Future services introduced by Meeky Cart.

Certain third-party services may have their own privacy policies. Where a third party independently determines how your information is processed, that third party's privacy policy may also apply.

4. Important Notice Regarding Our Services

Meeky Cart is a multi-service digital commerce platform. Our services may include traditional eCommerce, direct brand distribution, and digital technology services such as phone unlocking, eSIM products, gift cards, vouchers, reloadable Visa products, affiliate services, loyalty programmes, and other services that may be introduced in the future.

Different services may require different types of information. For example:

• A physical product order may require your name and delivery address.
• A phone-unlocking request may require device-related information (IMEI, carrier, model).
• An eSIM service may require information necessary for activation and telecommunications provisioning.
• A gift card transaction may require payment and transaction information.
• A reloadable Visa card may require additional identity, verification, fraud-prevention, or regulatory information.
• An affiliate account may require business, payment, tax, and marketing information.
• A voucher service may require information concerning the purchase, redemption, or use of a voucher.

We will seek to collect only information that is reasonably necessary for the relevant purpose, subject to applicable law.

5. Information We Collect

We may collect different categories of personal information depending on how you interact with Meeky Cart.

5.1 Identity Information

Full name, date of birth where required, username, account identifier, nationality where required, country of residence, identification information where legally required, verification information, profile information, and other information reasonably necessary to identify or authenticate you.

6. Contact Information

Email address, telephone number, mobile number, postal address, residential address, billing address, delivery address, business address, emergency or alternative contact details where voluntarily provided, and communication preferences.

7. Account Information

When you create a Meeky Cart account, we collect your name, email address, phone number, password or authentication credentials (stored securely using industry-standard hashing mechanisms, never in plain text), account preferences, saved addresses, order history, wishlist, loyalty/rewards balance, affiliate data, and support history.

8. Transaction and Purchase Information

When you purchase a product or service, we collect details relating to the transaction: products or services purchased, order number, date, value, currency, delivery and billing details, payment status, refunds, cancellations, voucher codes, gift card numbers, promotional codes, affiliate attribution, subscription records, and transaction history.

9. Payment & Service-Specific Processing

9. Payment Information

Payments are processed through third-party payment processors and financial service providers (e.g., Paystack, PesePay, PayPal). Depending on the method, we or our payment providers process payment card information, cardholder name, billing address, payment tokens, transaction references, authorizations, bank or mobile payment data, and fraud-screening details. Meeky Cart does not store complete credit card numbers on our servers.

10. Global Fulfillment & Physical Product Orders

When fulfilling physical products via our international fulfillment network, we share information reasonably necessary to fulfil the order with suppliers, manufacturers, warehouses, courier and shipping companies, and logistics partners across South Africa, the UK, USA, China, Spain, UAE, and other regions.

11. Phone Unlocking Services

We collect device manufacturer, model, IMEI number, serial number, network carrier, country of origin, and unlock request details. You should not submit passwords, private messages, or banking credentials with device unlock requests.

12. eSIM Services

We process name, email, country, order details, QR-code/activation data, device compatibility, data plan details, and usage records as required by telecommunications partners.

13. Gift Cards & Voucher Services

We process purchaser and recipient names, emails, card numbers, voucher codes, balances, transaction ledgers, and redemption records.

14. Reloadable Visa Card Services

Because reloadable Visa cards may involve regulated financial services, additional information may be processed in accordance with banking, KYC, and AML screening regulations, including legal name, date of birth, address, identification documents, and transaction logs.

15. Affiliate Programme Information

We collect affiliate name, email, phone, business information, website/social media channels, affiliate IDs, referral clicks, conversion data, commission earnings, and payout details.

16. Promotional Programme Information

Account and contact information, voucher redemption history, promotional participation, and loyalty rewards points.

17. Technical Data, Cookies & Third Parties

17. Technical and Device Information

We automatically collect IP address, browser type, operating system, device identifiers, screen resolution, language, time zone, referring URL, pages viewed, search queries, click activity, error logs, and session statistics to operate and secure our Platform.

18. Cookies and Similar Technologies

We use cookies, pixels, and local storage to keep you signed in, remember your cart, personalize content, measure advertising performance, prevent fraud, and support affiliate tracking. You can manage cookie preferences via your browser.

19. Information From Third Parties

We may receive information from payment gateways, fraud-prevention providers, couriers, merchandise suppliers, analytics networks, social media platforms, and identity verification partners.

20. How We Use Personal Information

We process personal information for the following lawful purposes:

• Providing Services (20.1): Processing purchases, fulfilling orders, provisioning eSIMs and phone unlocking, issuing gift cards and reloadable Visa cards, and managing accounts.
• Payment Processing (21): Verifying transactions, processing refunds, and preventing payment fraud.
• Fraud Prevention & Security (22): Detecting suspicious logins, stopping promotional abuse, and safeguarding platform infrastructure.
• Customer Support (23): Responding to enquiries, resolving complaints, and troubleshooting orders.
• Marketing & Communications (24): Sending promotional offers, newsletters, and updates (opt-out available anytime).
• Business Operations (25): Financial accounting, auditing, internal reporting, and service optimization.
• Legal Compliance (26): Complying with tax laws, court orders, sanctions, and anti-money laundering requirements.

27. Legal Bases for Processing

We process data based on performance of a contract, compliance with legal obligations, your consent, legitimate business interests, and protection of vital interests.

28. Rights, International Transfers & Sharing

28. South African Privacy Rights (POPIA)

For users in South Africa, we comply with the Protection of Personal Information Act 4 of 2013 (POPIA). You have the right to access, correct, delete, or object to the processing of your personal information, or lodge a complaint with the Information Regulator of South Africa.

29. International Data Transfers

Because Meeky Cart operates globally, your data may be transferred to and processed in South Africa, the United Kingdom, the United States, China, Spain, the UAE, and other operational jurisdictions, subject to appropriate safeguards.

30. Sharing Information With Service Providers

We share data with trusted service providers strictly to perform contracted services (cloud hosting, payment gateways, couriers, telecommunications, analytics, customer support).

31. Business Transfers & 32. Legal Disclosures

In the event of a merger, acquisition, or asset sale, information may be transferred as part of the transaction. We may also disclose data when legally required by law, subpoena, or government authority.

33. Data Retention, Security & Account Deletion

33. Data Retention

We retain personal information only as long as necessary to fulfill transaction purposes, maintain active accounts, resolve disputes, and comply with tax and statutory retention requirements.

34. Account Deletion

You may request deletion of your account and personal data at any time by emailing info@meekycart.com.

35. Data Security & 36. User Responsibility

We implement industry-standard encryption, SSL/TLS, firewalls, and restricted access controls. Users are responsible for keeping passwords secure and reporting any suspicious access immediately.

37. Children's Privacy

Meeky Cart does not knowingly collect information from minors without adult consent. If a child has provided data improperly, please notify us for immediate deletion.

38. Public Content, Analytics & Compliance Monitoring

Reviews & Public Content (38): Do not include private identification, addresses, or payment numbers in publicly visible reviews or ratings.

Social Media & Third Parties (39-40): External platforms and linked third-party websites operate under their own privacy notices.

Analytics, Ads & Affiliate Tracking (41-43): We use analytics and tracking mechanisms to measure traffic, attribute commissions, and deliver relevant marketing.

Automated Decisions & Fraud Monitoring (44-45): Automated risk-scoring may be used to protect transactions against fraud, payment chargeback abuse, and financial crime.

Sensitive Information & Data Accuracy (46-47): We do not collect sensitive data unless legally required, and request customers maintain up-to-date account details.

48. Privacy Choices, Requests & Complaints

You can opt out of marketing communications via the unsubscribe link in emails or by contacting info@meekycart.com.

To submit a privacy access, rectification, or deletion request, email us with your full name, registered email address, and nature of your request. We will verify your identity and respond within statutory timeframes.

If you have concerns regarding our processing, contact us first at info@meekycart.com. You may also lodge a complaint with your regional privacy authority (such as the Information Regulator in South Africa or ICO in the UK).

54. Regional Provisions & Updates

Policy Updates (54-55): We may update this Privacy Policy periodically. Updated versions will be posted here with a revised date.

UK & EEA Users (57): You hold rights under GDPR regarding data portability, restriction, objection, erasure, and automated decision reviews.

USA Users (58): State-specific privacy rights (including California CCPA/CPRA) apply regarding opt-out, access, and deletion.

South Africa as Primary Market (59): Operated primarily by Meeky Store (Reg: 2024/410471), 16 Boschendal Street, Sandton, Gauteng, 2196.