Meeky Cart Shipping, Delivery & Order Fulfilment Policy

1. Introduction & Operating Entities

This Shipping, Delivery and Order Fulfilment Policy (“Shipping Policy”) explains how Meeky Cart processes, fulfils, dispatches and delivers orders placed through the Meeky Cart Platform.

Meeky Cart serves customers primarily in South Africa, while also providing products and services to customers in the United Kingdom, United States and other international markets. We operate through a combination of direct warehouse fulfilment, vetted third-party suppliers, and global logistics partners.

2. Company and Principal Service Area

Meeky Cart is operated primarily from South Africa by Meeky Store (Registration Number: 2024/410471), 16 Boschendal Street, Sandton, Gauteng, 2196, South Africa, together with international offices in the UK (Sheffield) and USA (Miami).

3. Scope & Order Processing Stages

This Policy applies to all physical merchandise (beauty, personal-care, electronics, health, gadgets, pet supplies, fashion, consumer goods) and provides general fulfilment terms for digital products, eSIMs, gift cards, and phone unlocking.

4. Order Processing Timeframe (1–5 Business Days)

After successful payment authorization, orders enter processing (verification, fraud checks, picking, packing, label creation, and carrier handover). Standard processing takes approximately 1–5 business days prior to dispatch.

5. Order Confirmation & 6. Acceptance

Customers receive an automated email confirmation upon order placement. Order acceptance occurs upon product dispatch or digital service activation.

7. Global Fulfillment & Indicative Delivery Estimates

South Africa & Global Sourcing (7-8): As a multi-channel platform, items may dispatch from warehouses in South Africa, China, the USA, UK, Spain, UAE, Canada, or Australia.

10. Indicative Delivery Windows (Post-Processing)

11. Delivery Estimates Are Not Guarantees: Delivery windows are estimates for planning and do not create guaranteed delivery obligations for time-sensitive personal events.

12. Shipping Costs, Tracking & Multiple Packages

Shipping Rates & Free Shipping (12-13): Shipping fees are calculated at checkout based on weight, dimensions, and speed.

Tracking Numbers (14): Tracking details are sent via email and account dashboards within 24–72 hours of dispatch.

Split Shipments (15-16): Multi-item orders may ship in separate packages from different global suppliers, with distinct tracking numbers and arrival dates.

17. Address Accuracy, Damages & Lost Shipments

Address Accuracy & Modifications (17-18): Customers are responsible for providing complete address details. Changes are only possible before fulfillment begins.

Failed Delivery & Re-Delivery (19-20): If a delivery attempt fails due to recipient absence or restricted access, please follow the courier's re-delivery instructions promptly.

Marked Delivered & Lost Packages (21-22): If a package is marked delivered but cannot be found, check with building security, mailrooms, or reception. Confirmed lost shipments qualify for replacement or refund.

Damaged Packages (23-24): If a parcel arrives visibly damaged, take photos of the outer box, label, and contents before contacting customer support.

25. Customs, Import Duties & Legal Compliance

Import Taxes & Customs Clearance (25-26): International shipments may be subject to customs duties, VAT, or clearance charges assessed by destination authorities, payable by the customer.

Restricted Goods & Documentation (27-29): Customers are responsible for ensuring items can legally be imported. Meeky Cart strictly complies with customs laws and will not undervalue goods or provide false declarations.

Customs Refusal (28): Parcels returned or abandoned due to customer refusal to pay customs charges may incur deductions for return shipping and storage.

31. Carriers, Inventory & Pre-Orders

Carrier Selection (33-34): We select reputable carriers based on delivery speed and reliability.

Inventory, Out-of-Stock & Pre-Orders (35-38): If an item becomes unavailable after purchase, we will offer options for restock delay, alternative models, or a full refund.

39. Electronic Delivery: eSIMs, Gift Cards & Unlocking

• eSIM Delivery (40): Instant digital delivery via email and account dashboard with QR codes and setup instructions.
• Digital Products & Vouchers (41, 43): Delivered electronically to customer email and account dashboard.
• Gift Cards (42): Delivered electronically with 16-digit card number, 5-year expiration date, and CVV security code.
• Phone Unlocking Services (44): Completed remotely via network carrier server provisioning with digital status confirmation.

45. Logistics Logistics Realities & Peak Periods

P.O. Boxes & Remote Areas (49-50): Street addresses are required for courier delivery. Outlying rural areas may incur extended transit times.

Force Majeure & Peak Shopping (53-55): Severe weather, natural disasters, transport strikes, or high-volume peak periods (Black Friday, Cyber Monday, Christmas) may cause unavoidable transit delays.