Refund Policy

MeekyCart reviews refund requests based on payment status, fulfillment status, delivery outcome, and the condition of the items involved in the order.

Eligible Refund Cases

Customers may request support for orders that were not delivered, arrived materially different from the listing, or were cancelled before successful fulfillment.

If payment was captured but the order could not be completed because of supplier, stock, or verification issues, MeekyCart may issue a partial or full refund as appropriate.

Return and Review Process

Some cases may require photos, tracking evidence, or confirmation from the customer before a refund or return decision is made.

Where returns are required, the customer must follow the instructions provided by support to preserve eligibility.

Non-Refundable Situations

Refunds may be denied when the issue results from incorrect delivery details, customer misuse, or requests made after an unreasonable delay without supporting evidence.

Processing times for approved refunds depend on the original payment method and payment provider.